Our Policies

At Enhanced Life Occupational Therapy Pty Ltd, we are committed to protecting the privacy and confidentiality of all individuals who engage with our services. This policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Collection of Information


We collect personal, health, and financial information that is necessary for the assessment, planning, delivery, and billing of our Occupational Therapy services. This may include the participant’s name, date of birth, NDIS number, and contact details, as well as relevant medical and developmental history, reports or assessments from other professionals, family or caregiver details and any other information you deem relevant to providing therapeutic support to the participant. This information is primarily collected directly from you. In some cases, we may also collect it from other service providers with your authorisation.

Use of Information


The information we collect is used to deliver high-quality, individualised therapy services tailored to the participants needs. It also allows us to communicate effectively with families, educators, and healthcare providers where consent is provided, and to manage appointments, billing, and payment processing. We may also use this information to meet clinical, legal, and funding obligations, such as those set out by the NDIS. Your personal information will not be used for purposes unrelated to your care without your consent, unless required by law.

Storage and Security of Information


All personal, health, and financial information is stored securely within encrypted, password-protected systems. Our security measures include the use of secure clinical software, encrypted digital storage, and limiting access to authorised Enhanced Life OT staff only. We provide ongoing training to staff to ensure they understand and comply with privacy, confidentiality, and data protection responsibilities. In addition, we regularly monitor our systems and maintain secure communication practices. All records are retained in accordance with Australian privacy and healthcare regulations.

Accessing and Updating Your Information


You are entitled to request access to your own or your child’s personal information and may ask for corrections if any details are inaccurate or out of date. These requests should be made in writing to our administration team.

Information Sharing


We will only share your personal or health information with other professionals—such as educators, medical teams, or support coordinators—if we have your informed consent, unless we are legally required to disclose this information.

Feedback or Privacy Concerns


If you have any questions or concerns regarding your privacy, you are encouraged to contact us via email at admin@enhancedlifeot.com.au or by phone on (+61) 493 772 088. Should your concerns remain unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) by visiting www.oaic.gov.au or by calling 1300 363 992.